The Dog Wizard Invests in Customer Service Team Expansion in Effort to Provide Elevated Support to Franchise Owners
– Expanded Team Looks Forward to Providing Unparalleled Customer Service Experience –
MEDINA, OH, (May 12, 2021) – The Dog Wizard, a nationwide mobile and facility-based dog training franchise, has expanded its corporate Customer Service team in an effort to provide even greater support to its growing number of franchise owners across the country. Chloe Darbrowski has been promoted to Customer Service Manager, while Kassia Whittaker has joined the company as Customer Service Operations Manager.
Darbrowski has been with The Dog Wizard for three years, previously as Customer Service Representative. Having demonstrated great initiative and consistently going above and beyond her job duties, owner Gretchen Hollifield was thrilled to elevate her position and provide an opportunity for her to grow in a new role. Her new responsibilities as Customer Service Manager include managing the corporate office team and overseeing all customer service functions, as well as further elevating the company’s already exceptional customer service standards and coaching the team through improvements.
Whittaker joins The Dog Wizard directly from the Better Software Company (BPRO), where she served as Enterprise Success Manager. As the franchise-based software utilized by The Dog Wizard, this makes her an immediate asset to the company with her invaluable knowledge and skillset. Whittaker’s role will include ensuring all office operations are operating seamlessly and efficiently, including analyzing reports and backend data to help improve franchise operations. She will serve as the primary contact to franchise owners in regards to BPRO technical questions and needs.
“The responsibilities of these two positions were previously managed under one individual, but in an effort to further enhance customer service efforts, it was decided to invest in additional
resources to ensure clients are receiving the best-in-class care they deserve,” said Hollifield. “Chloe and Kassia exemplify everything The Dog Wizard stands for – high standards, dedication and team spirit – and we look forward to seeing them thrive in their new roles.”
The Dog Wizard is a nationwide mobile dog training and facility-based franchise that offers an alternative to traditional obedience training. Focused on the individual needs of both the dog and the dog owner, the company prides itself on an open-minded approach based on the unique learning style of each dog. Pet owners are immersed in the training experience in a “train the trainer” format, as a way to strengthen the bond with their dog for long-term success.
Additional information about The Dog Wizard is available online, at https://thedogwizard.com.